Frequently Asked Questions (FAQ's)
Frequently Asked Questions (FAQs) | UsedZens.com
Welcome to our FAQ page! Here you'll find answers to common questions about Used Zens, our services, shipping, returns, and more.
🛒 General Questions
What is UsedZens.com?
UsedZens.com is your trusted source for buying used Cronus Zen devices, accessories, and expert setup services.
Are the used Cronus Zens tested?
Yes! Every used Zen is tested for full functionality before being listed for sale.
Do you offer warranties?
Yes! We provide a 30-day limited warranty on all used Cronus Zens, with extended warranty options available.
🚚 Orders & Shipping
How long does order processing take?
Orders are processed within 3-5 business days (excluding weekends & holidays).
Do you offer international shipping?
Yes! We now ship worldwide. Customers are responsible for any customs fees and import taxes.
Which shipping carriers do you use?
We ship via USPS and UPS, offering standard, expedited, and express shipping options.
How can I track my order?
Once your order ships, you'll receive a tracking number via email.
What if my package is lost or stolen?
We are not responsible for lost or stolen packages after delivery. Please file a claim with the carrier.
🔄 Returns & Refunds
Do you accept returns?
Yes, we accept returns within 30 days of delivery. Items must be in their original condition.
Are digital services refundable?
No, all digital services (e.g., pre-programmed gamepacks, 1:1 support sessions) are non-refundable.
Who covers return shipping?
We cover return shipping costs for eligible returns. Customers must use the provided return label.
How long does it take to process a refund?
Refunds are processed within 7 days of receiving the returned item.
🎮 Cronus Zen & Accessories
What is the Cronus Zen?
The Cronus Zen is an advanced gaming adapter that allows players to use custom scripts, macros, and controller mods.
Do I need a ZenLink for PS5?
Yes! A ZenLink is required to use the Cronus Zen on PlayStation 5.
Can I connect my Xbox controller wirelessly?
Yes, but you need the Xbox Wireless Adapter for a wireless connection.
📞 Customer Support
How can I contact customer support?
The best way to reach us is through our chat service on the website.
Do you offer 1 on 1 support sessions?
Yes! You can book a 1 on 1 support session for personalized help with Cronus Zen setup.
💰 Selling Your Zen to Us
Can I sell my used Cronus Zen?
Yes! We buy used Cronus Zens. Contact us through our chat service to get an offer.
📩 Need More Help?
If your question isn't listed here, feel free to contact us at support@usedzens.com.